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Quora – Wisdom In The Social Crowd

Quora is explained on Wikipedia as a question and answer site where a customer posts a question on a topic and users including industry experts provide their answers. Did you know Quora has been around for over 7 years? Quora was founded by two former Facebook employees and it went live on June 21, 2010. […]

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speed

Is your website slowing you down?

We live in a fast-paced world, we demand everything now; fast food, fast news and next day delivery. And we expect to be able to order all these things anywhere; on mobile, on tablet or any other device with an internet connection come to think of it. Partly because we have busy lives with little […]

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laptop

6 Web Design Essentials For Any Small Business Website

Not too many years ago, it was almost unthinkable for a small business to invest in their own website. Today, however, it is less of a choice than a necessity if you want to engage with customers, and stay ahead of your competitors. Website building is more accessible now than ever before, with a wide […]

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Amazon

What You Can Learn From Amazon’s Marketing Strategy

Amazon is considered an online retailing powerhouse, holding its own when up against platforms such as eBay and Walmart. Amazon has developed a sturdy and reliable marketing strategy to ensure that they get the best results out of the online market. Amazon, like many other ecommerce powerhouses, relies on both demographic and psychographic segmentation of […]

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security

PCI DSS 3.2 – Important 31 January 2018 Deadline & Clarifications

Overview In April 2016, Version 3.2 of the Payment Card Industry Data Security Standard (PCI DSS) was released. This new version of the standard contains a number of new requirements which come into full force as of 1 February 2018. This document provides an overview of what is new in Version 3.2, separated by: Clarification […]

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office

Should I Outsource My Business Back-Office?

Outsourcing is often an excellent time save and money save for small and medium businesses. If you’re on a tighter budget than larger corporations, you need to find any way you can to run your business efficiently without wasting time or valuable funds. Many smaller companies have less manpower and aren’t able to use the […]

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laptop

Business Equipment – Lease or Buy?

It’s the age old question, should you rent or buy equipment in your business? On the one hand, leasing can save you money in the short term. But in the long run, it could cost a lot more. There are a number of different factors that can impact this decision but before we look at […]

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What Can Group Discussions and Mock Practices Teach Your Live Chat Agents?

The implementation of live chat software is a great step forward towards improving your customer service. However, the initial training that customer support agents receive is not enough for reaching the best performance. Over time, organizing monthly group discussions and mock practices is necessary to enable your customer support team to move forward and achieve […]

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graduate

Personal Branding Tips for Graduates

In this post, I will provide tips I have learned on personal branding which may be beneficial for graduates looking to “market” themselves into their dream job. Young people entering the workplace today have far better tools and communication channels at hand then previous generations could ever imagine. Social media and the Internet provide all […]

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